SHIPPING POLICY

On some occasions depending on your time zone, orders submitted after 10 A.M. (EST) may not be processed until the next day. Orders placed on Fridays may not be processed until the next business day (Monday). Allow 2-3 business days to process most orders, excluding weekends and holidays.

• All ammunition will be shipped UPS Ground due to shipping regulations.
• All handguns must be shipped by air freight regardless of location.
• Handgun and rifle ammunition require an adult signature upon delivery.
• Rifles and shotguns can be shipped by UPS Ground.
• For safety reasons, we do not accept returns on ammunition.
• We only ship to the contiguous 48 states and to Alaska and Hawaii. (Some restrictions may apply).
• We are unable to ship to APO/FPO and USPS P.O. Boxes.
• We will not ship products to locations with legal restrictions on their ownership or possession.
• Customer will be responsible for freight charges on all refused shipments (No Exceptions).
• Check here for restrictions. Check your local laws for any other regulations before ordering.

We offer several available shipping options including:

UPS Ground
Prompt, dependable, cost-effective shipping. An economical choice for all of your routine shipments.

UPS 2nd Day Air
Ideal for shipments that do not need overnight service.

UPS Next Day Air Saver
Our most affordable service for next-day shipments.

UPS Next Day Air
Ideal for shipments that must arrive earlier in the business day.

NOTE: When purchasing several items, some can be packaged together and some must travel separately. This may increase or decrease the shipping total shown upon checkout, but we will always notify you before charging your credit card. We reserve the right to alter your shipping options if they are not feasible or do not comply with ATF standards. We will do our best to package all orders in the safest, most efficient manner. On some occasions depending on your time zone, orders submitted after 10 A.M. (EST) may not be processed until the next day.

RETURNS

We will accept any returned items (except air guns, ammunition, and blackpowder), for exchange or credit as long as the items are in new and original condition in the factory packaging. All returns must be made within 15 days of receiving the order. The returns department requests that we allow 2-3 weeks turn around time for the issuance of credit or for the shipping of an exchange. Please email us for a return authorization on firearms. A 15% restocking fee will be incurred on all returned firearms. Freight charges incurred while returning and/or exchanging any items will be the responsibility of the customer. We will not be liable for any packages damaged or lost in shipping. All ammunition is non-returnable and non-refundable.

If the package was damaged in shipment or was drop shipped directly from the manufacturer, please contact us by e-mail before returning. Some products we sell are covered by a manufacturers warranty that requires items to be sent directly to the manufacturer for replacement or repair. Replacement items that are in stock should reach you within 2-3 weeks, and the appropriate credit or refund will be issued when your return is processed.

Due to the complexity of state and local laws the customer must check to see if a product is legal to import into his state and locality. Some areas have restrictions on guns, ammunition, magazines, tear gas, lasers, and other items.
KNOW YOUR LOCAL LAW.

Be aware there is a 15% restocking fee on returned firearms and other products that are shipped and later found to conflict with local laws. A 15% restocking fee will be assessed on any refused orders as well.  All returns and/or exchanges must have prior approval.  All returns must be in original condition as they left ProBallistic’s.  All or any freight charges involved in the return are the sole responsibility of the customer.

NOTE: You do not need an FFL to purchase ammunition online. All ammunition will be shipped UPS ground. We can ship ammunition to your door via UPS. Ammunition cannot be shipped air freight, due to shipping. When you are checking out, you must select UPS Ground if you are purchasing ammunition.